Check-in & Check-out
- Check-in Time: After 15:00
- Check-out Time: Before 11:00
- Front Desk Service: 24-hour front desk
- Check-in Requirements: A photo ID and credit card must be presented upon check-in. The hotel does not accept third-party credit card payments.
- Age Restriction: There is no age restriction for guests checking in.
Deposit & Payment Policy
- Deposit: A deposit is required upon check-in (the exact amount is subject to the hotel front desk and not specified on the official website).
- Payment Policy: All reservations must be fully paid by credit card at the time of booking. Charges will be settled in Malaysian Ringgit (MYR) based on the daily bank buying rate.
- Accepted Payment Methods: Credit card, cash.
Children & Extra Bed Policy
- Children Stay: Children of all ages are welcome.
- Adult Rate Policy: Guests aged 12 and above will be charged as adults.
- Room Occupancy Limit: Maximum 2 adults plus 1 child under 12 per room (child shares existing bedding with adults).
- Baby Cot: Complimentary baby cots available for children aged 0–1. Please contact the hotel in advance for arrangement, subject to availability.
- Extra Bed: Extra beds are not available at the hotel.
Smoking Policy
- The hotel is a fully smoke-free property, and all guest rooms are non-smoking rooms.
- Smoking is prohibited inside the hotel and in all public areas.
Pet Policy
Pets are not permitted on the hotel premises.
Tourism Tax
- Effective 1 January 2023, foreign guests are required to pay Tourism Tax of RM 10 per room per night.
- This tax is not included in the room rate and shall be paid upon check-in.
- Guests holding a valid Malaysian Identity Card (MyKad) or Permanent Resident Card (MY PR Card) are exempted.
Parking Policy
- Self-Parking: Complimentary for in-house guests, available on a first-come, first-served basis.
- EV Charging: Charging stations are available in the hotel car park.
- Parking Type: On-site private parking.
Cancellation & Prepayment Policy
- Cancellation and prepayment policies vary according to room type / rate type.
- Please check the specific rate terms at the time of booking.
Group Bookings
Different policies and supplementary provisions may apply when booking more than 8 rooms.
Dining Policies
- Lunch: Lunch service is not available at the hotel.
- Outside Alcohol: Guests may bring their own alcoholic beverages, however corkage fees will apply for consumption in the restaurant and public areas.
- Non-Guest Dining: Non-staying guests may reserve Kristang Afternoon Tea. Please contact the hotel in advance to make a reservation.
Other Services
WiFi: Complimentary high-speed WiFi throughout the hotel
Luggage Storage: Available
In-Room Safe: Provided in all guest rooms
Housekeeping: Daily housekeeping plus turndown service
Laundry & Dry Cleaning: Available
Airport Shuttle: Available (reservation required, charges apply)
Meeting Rooms & Business Services: Available
Fitness Center: Available
Accessible Facilities: Available
Spa: Available (non-guests may also book)
Important Notes
1. Please inform the hotel of your estimated arrival time in advance. You may state it in the "Special Requests" field during booking or contact the hotel directly.
2. All special requests are subject to availability and may incur additional charges.
3. Strongly odorous fruits such as durian and mangosteen are prohibited within the hotel premises (standard rule for hotels in Malaysia).
4. The exact deposit amount is not specified on the official website. It is recommended to confirm with the hotel prior to arrival.
5. The above policies are subject to the hotel's official notice. It is recommended to confirm the latest terms with the hotel before booking.
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