Check-in & Check-out
Check-in Time: After 15:00
Check-out Time: Before 12:00
Front Desk Service: 24-hour front desk
Check-in Requirements: Guests checking in must be at least 18 years of age.
Deposit Policy
- Deposit: A deposit will be collected upon check-in at RM300 per night, calculated based on the total length of stay.
- Accepted Payment Methods: Credit card, cash.
- Deposit Refund: The deposit will be refunded to the original payment account after check-out. It generally takes 2–4 weeks for the funds to arrive, subject to the bank’s processing timeline.
Children & Extra Bed Policy
- Children Stay: Children of all ages are welcome.
- Adult Rate Policy: Guests aged 12 and above will be charged as adults.
**Children's Breakfast Charges**
- Up to 2 children under 6 enjoy complimentary breakfast accompanied by a paying adult. A 50% discount applies for extra children or children aged 7–11. Reference price for adult breakfast: approximately MYR112 per person (price subject to change, please confirm at resort front desk).
- Baby Cot: Complimentary baby cots available, subject to room availability. Please contact the resort in advance to reserve.
- Extra Bed: Extra bed available by reservation. RM106 per person per night for children aged 7–11, RM212 per person per night for guests aged 12+, payable on-site.
- Room Occupancy Limit: The maximum occupancy per room follows the stated limit of each room type. Please contact the resort for additional guest arrangements.
Smoking Policy
Smoking Policy: Smoking is prohibited in all guest rooms and indoor areas of the resort. Smoking is only permitted in designated outdoor zones.
Pet Policy
Pets and service animals are not permitted to stay at the resort.
Tourism Tax & Local Levies
Tourism Tax for Foreign Guests: RM10 per room per night, effective from 1 January 2023, payable upon check-in. Guests holding valid Malaysian MyKad or MY PR Permanent Resident Card are exempted.
Parking Policy
- Self-Parking: Private resort car park, complimentary for in-house guests, no prior booking needed.
- Parking Bays: On-site parking available on a first-come, first-served basis.
Cancellation & Prepayment Policy
- Cancellation and prepayment terms vary by room type and rate plan. Please review the terms of your selected rate at the time of booking.
- A prepayment of 30% will be required upon booking for reservations of 3 rooms or more, or bookings longer than 3 nights.
Group Bookings
Separate group terms apply for reservations of more than 10 rooms booked in one single booking. A security deposit of 50% of total invoice amount is required, and terms differ from individual bookings.
Dining Policies
- Café TATU: International buffet restaurant, all-day dining;
- Sunset Bar: Beachfront open-air bar for sunset viewing, serving beverages and light bites;
- Shang Palace: Cantonese fine dining restaurant.
- Outside Alcohol: Corkage fees apply for consumption of personal alcoholic beverages inside restaurants and public areas.
Other Services
- WiFi: Complimentary high-speed WiFi throughout the resort.
- Luggage Storage: Luggage storage available before check-in and after check-out.
- In-Room Safe: Private safe provided in every guest room.
- Housekeeping: Daily housekeeping service.
- Laundry & Dry Cleaning: Paid laundry and dry cleaning services available.
- Airport Transfer: Airport pick-up and drop-off available by prior arrangement; additional charges apply.
- Swimming Pool: Main pool and kids water park with slides for in-house guests.
- Fitness Centre: Available.
- CHI, The Spa: Available; non-staying guests may also book treatments by appointment.
- Kids Club: Available for children aged 5–12.
- Accessibility: Accessible guest rooms and public facilities available.
Important Notes
1. Please inform the resort of your estimated estimated arrival time in advance. You may fill in the booking remarks field or contact the resort directly.
2. All special requests (baby cot, high-floor room, sea view room, etc.) are subject to room availability. The resort cannot guarantee fulfilment, and extra charges may apply for selected special services.
3. Strongly odorous fruits such as durian and mangosteen are prohibited within resort premises (standard regulation for hotels in Malaysia).
4. The above policies are for reference only and subject to adjustment by the resort. Confirm the latest terms with the resort before making your booking.
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