Check-in & Check-out
Check-in Time: After 15:00
Check-out Time: Before 12:00
Front Desk Service: 24-hour front desk
Check-in Requirements: A photo ID and credit card must be presented upon check-in. The name of the credit cardholder for the reservation must match the guest’s name. Third-party payment is not accepted.
Age Restriction: The guest checking in must be 18 years of age or older.
Deposit Policy
Deposit Amount: MYR 500 per room
Refund Method: Full cash refund upon check-out after room inspection, provided no damages are found.
Children & Extra Bed Policy
Children Stay: Children of all ages are welcome.
Adult Rate Policy: Guests aged 18 and above will be charged as adults.
Crib: Complimentary cribs available for children aged 0–2, subject to availability.
Extra Bed: Extra beds are not available at the hotel.
Children Sharing Room: Children under 18 stay free when sharing existing bedding with a paying adult.
Children's Breakfast Charges
5 years old and below: Free
6–11 years old: RM 30.00 per person
12–17 years old: RM 56.00 per person
Breakfast Type: Buffet breakfast (Halal, Asian flavours), available at an additional charge.
Smoking Policy
- The hotel is a fully smoke-free property with non-smoking rooms.
- A cleaning fee of RM 500 will be charged for smoking in guest rooms.
- Designated smoking areas: Ground Floor mall entrance area and Level 13 ballroom foyer outdoor area.
Pet Policy
Pets are not permitted on the premises, including service animals.
Tourism Tax
- Effective 1 January 2023, foreign guests are required to pay Tourism Tax of RM 10 per room per night.
- This tax is not included in the room rate and shall be paid upon check-in.
- Guests with a valid Malaysian Identity Card (MyKad) or Permanent Resident Card (MY PR Card) are exempted.
Parking Policy
Self-Parking: Complimentary
Valet Parking: RM 35.00 per use
EV Charging: Charging stations are available on-site.
Parking Type: Covered and secured parking bays
In/Out Privileges: Multiple entry and exit is not permitted.
Cancellation & Prepayment Policy
- Cancellation and prepayment policies vary according to room type / rate type.
- Please check the specific rate terms at the time of booking.
Group Bookings
Different policies and supplementary terms may apply when booking more than 9 rooms.
Other Services
WiFi: Complimentary high-speed WiFi throughout the hotel
Luggage Storage: Available
In-Room Safe: Provided in all guest rooms
Daily Housekeeping: Available
Connecting Rooms: Available (subject to confirmation)
Accessible Rooms: Available
Airport Shuttle: Not available
Important Notes
1. Please inform the hotel of your estimated arrival time in advance. You may state it in the "Special Requests" field during booking or contact the hotel directly.
2. All special requests are subject to availability and may incur additional charges.
3. Strongly odorous fruits such as durian and mangosteen are prohibited within the hotel premises (standard rule for hotels in Malaysia).
4. The above policies are subject to the hotel’s official notice. It is recommended to confirm the latest terms with the hotel before booking.
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